Frequently Asked Questions

Technical Support

If you have any questions, concerns, or technical issues, please email or call McREL using the following information: (Don't forget to let us know where the difficulty occurred)

Email Address:
Phone: 303.632.5543
McREL's Office Hours: Monday–Friday
8:00 a.m.–4:00 p.m. (Mountain Time Zone)

Right arrow Q: What is the Balanced Leadership Profile?
A: The Balanced Leadership Profile is an online feedback tool based on the leadership practices identified in School Leadership that Works. Survey responses give principals, including assistant and aspiring principals, valuable information about leadership related to a specific improvement initiative.
Right arrow Q: What are the different subscription types?
A: Individual, school, and district. For more information, visit the membership levels page.
Right arrow Q: Are there any "rules" for creating a username and/or password?
A: There are no special requirements for creating either a username or password. Any combination of letters, numbers, and/or special characters may be used.
Right arrow Q: Are there any other options other than PayPal, credit card, purchase order, or check to participate in the survey?
A: Please send an email to: stating your circumstances. We will respond within two (2) business days.